Key learning outcomes for a course on ISO 9001 Clause 8: Operation:

Understanding Operational Planning and Control: Learners will understand the importance of planning and controlling operational processes to ensure that they consistently produce products and services that meet customer and regulatory requirements.

Managing Customer Requirements: Learners will gain the ability to interpret and manage customer requirements effectively, ensuring that the organization's operations are aligned with customer expectations and quality standards.

Design and Development Controls: Learners will learn how to implement controls in the design and development process to ensure that new products or services meet specified requirements and are delivered on time and within budget.

Control of External Providers: Learners will understand how to establish and maintain effective control over external providers (suppliers and contractors) to ensure that the goods and services provided meet the required quality standards.

Operational Risk Management: Learners will acquire the skills to identify and assess risks related to operational processes and take appropriate actions to mitigate or address these risks, ensuring operational effectiveness and customer satisfaction.

Monitoring and Measuring Operational Performance: Learners will understand how to monitor, measure, and analyse operational performance to ensure processes are effective, identify opportunities for improvement, and take corrective actions when necessary.

These learning outcomes aim to equip participants with the knowledge and skills needed to manage and control the operational processes within a QMS, ensuring the consistent delivery of quality products and services while supporting continuous improvement.